Privacy Policy

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Last Updated: [15/04/2025]

Thank you for visiting Scope Home Care’s website. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website or services. By accessing or using our website, you agree to the practices described in this Policy. If you do not agree, please do not use our services.

• Personal Information: Includes your name, email address, phone number, and postal address when you fill out forms or contact us.
   
• Health-Related Information: If you inquire about care services, we may ask for relevant health or medical information to tailor our support.
   
• Usage Data: We automatically collect non-personal data like browser type, pages visited, and time spent on our site to help improve user experience.
   

• Directly from You: Through our online forms, emails, phone calls, or other direct communication.
   
• Automatically: Via cookies and similar technologies when you browse our site.
   
• From Third Parties: We may receive information from service providers or partners that assist us in providing our services.
   

• Service Provision: To provide home care services, schedule assessments, and address your specific needs.
   
• Communication: To respond to your questions, share updates about our services, or send newsletters if you’ve subscribed.
   
• Site Improvements: To analyze website traffic and improve the user experience.
   
• Marketing: To send relevant updates or promotions, which you can opt out of at any time.
   

In jurisdictions with data protection laws (such as the EU or UK), we process your information under the following bases, as applicable:

• Consent
   
• Performance of a Contract
   
• Legal Obligations
   
• Legitimate Interests
   

• Service Providers: We may share information with trusted third-party vendors (e.g., hosting, analytics) who assist in our operations.
   
• Legal Requirements: We may disclose information to comply with laws, regulations, or court orders.
   
• Business Transfers: In the event of a merger, acquisition, or sale of assets, personal information may be transferred as part of the transaction.
   

We keep personal information only as long as necessary to fulfill the purposes outlined in this Policy or as required by law. If you want your information deleted, please contact us at the details provided below.

• Encryption: Where relevant, we use encryption to protect data.
   
• Access Controls: Only authorized personnel have access to personal data.
   
• Security Checks: We regularly review our systems for vulnerabilities.
   

We use cookies and similar tools to understand user activity, optimize website performance, and personalize content. You can disable cookies in your browser settings, though some site features may not function properly.

Depending on your location, you may have rights such as:

• Access and Correction: Review and correct your personal data.
   
• Erasure: Request deletion of your data, subject to certain legal limitations.
   
• Restrict Processing: Object to or restrict certain data processing activities.
   
• Data Portability: Obtain a copy of your data in a commonly used format.
   
• Withdraw Consent: If processing is based on consent, you can withdraw it at any time.
   

For any requests or questions about these rights, please contact us using the details below.

Our services are intended for adults. We do not knowingly collect personal data from children under 13. If you believe we have inadvertently collected such information, please contact us to have it promptly removed.

Our website may link to other sites. We are not responsible for the privacy practices or content of these external websites. We encourage you to read their privacy policies.

We may update this Privacy Policy to reflect changes in our operations or comply with legal requirements. Any updates will be posted on this page with a revised “Last Updated” date.

If you have questions or concerns about this Privacy Policy or wish to exercise any of your rights, please reach out to us at:

Scope Home Care